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Free 30 Day Exchange or Return Policy

Refund policy

Return Policy

Hook Optics stands behind the quality and performance of every pair we produce. If you are not satisfied, we offer a 30-day return window under the following conditions.

30-Day Returns

You have 30 days from the date of delivery to request a return.

To be eligible:

  • Items must be unworn, unused, and in original condition
  • All original packaging, tags, and accessories must be included
  • Proof of purchase is required

How to Start a Return

To initiate a return, contact us at admin@hooksunglasses.com.

Returns must be approved prior to shipping. Items sent without authorization will not be accepted.

Approved returns should be sent to:
An Optical Galleria / Hook Optics
9927 Stephen Decatur Highway
Ocean City, MD 21842

If your return is approved, you will receive a RA (Return Authorization) form with instructions for completing the return. The RA form must be included with your return.

Order Validity & Pricing Errors 

Hook Optics reserves the right to refuse, cancel, or refund any order resulting from:

  • Pricing errors
  • System glitches
  • Unintended or unauthorized discounts

Orders placed under these conditions will be canceled with a full refund and are not eligible for fulfillment or return processing.

Damages & Issues

Please inspect your order upon arrival.

If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate and resolve the issue.

Non-Returnable Items

The following items are not eligible for return:

  • Gift cards
  • Final sale items (if applicable)

Exchanges

To exchange an item, the fastest method is:

  1. Submit a return request
  2. Once approved, place a new order
  3. A credit will be issued once the original item has been receive and processed.

Refunds

Once your return is received and inspected, you will be notified of approval.

If approved:

  • Refunds are issued to the original payment method
  • Processing time is typically within 3 - 10 business days

Please note: your bank or credit card provider may require additional time to post the refund.

If more than 15 business days have passed since approval, contact admin@hooksunglasses.com.

Final Note

Hook Optics is a premium brand built on precision, performance, and integrity. Our policies are designed to ensure fairness while protecting the value of our products.